:root {
  --cream: #FFF7EF;
  --beige: #E8D6C3;
  --blush: #F3C8C8;
  --gold: #D8B76A;
  --cocoa: #3A2A24;
  --white: #fffdfb;
  --shadow: 0 24px 70px rgba(58, 42, 36, .13);
  --radius: 8px;
}

* { box-sizing: border-box; }
html { scroll-behavior: smooth; }
body {
  margin: 0;
  color: var(--cocoa);
  font-family: Inter, Montserrat, Arial, sans-serif;
  background:
    radial-gradient(circle at 14% 12%, rgba(243, 200, 200, .42), transparent 28%),
    radial-gradient(circle at 86% 16%, rgba(216, 183, 106, .28), transparent 25%),
    linear-gradient(135deg, var(--cream), #fffdf9 45%, #f8eee4);
  overflow-x: hidden;
}

body::before {
  content: "";
  position: fixed;
  inset: 0;
  pointer-events: none;
  background-image: url("../assets/images/backgrounds/silk-veil.svg");
  background-size: cover;
  opacity: .16;
  animation: veilMove 18s ease-in-out infinite alternate;
  z-index: -2;
}

body::after {
  content: "";
  position: fixed;
  inset: 0;
  pointer-events: none;
  background-image:
    radial-gradient(circle, rgba(216, 183, 106, .36) 1px, transparent 2px),
    radial-gradient(circle, rgba(243, 200, 200, .45) 1px, transparent 2px);
  background-position: 0 0, 48px 78px;
  background-size: 140px 140px, 180px 180px;
  opacity: .3;
  animation: particles 22s linear infinite;
  z-index: -1;
}

.floral-bg {
  position: fixed;
  inset: 0;
  pointer-events: none;
  z-index: -1;
  overflow: hidden;
}
.floral-bg span {
  position: absolute;
  width: clamp(72px, 11vw, 160px);
  aspect-ratio: 1;
  opacity: .24;
  filter: drop-shadow(0 0 18px rgba(216, 183, 106, .28));
  animation: floralDrift 16s ease-in-out infinite alternate;
}
.floral-bg span::before,
.cursor-petal::before {
  content: "";
  position: absolute;
  inset: 0;
  background:
    radial-gradient(ellipse at 50% 12%, rgba(243, 200, 200, .92) 0 16%, transparent 17%),
    radial-gradient(ellipse at 78% 38%, rgba(255, 247, 239, .82) 0 14%, transparent 15%),
    radial-gradient(ellipse at 65% 76%, rgba(243, 200, 200, .78) 0 15%, transparent 16%),
    radial-gradient(ellipse at 35% 76%, rgba(255, 247, 239, .86) 0 15%, transparent 16%),
    radial-gradient(ellipse at 22% 38%, rgba(243, 200, 200, .82) 0 14%, transparent 15%),
    radial-gradient(circle at 50% 52%, rgba(216, 183, 106, .72) 0 7%, transparent 8%);
  transform: rotate(var(--petal-rotate, 0deg));
}
.floral-bg span:nth-child(1) { left: 4%; top: 18%; --petal-rotate: -18deg; animation-delay: -2s; }
.floral-bg span:nth-child(2) { right: 5%; top: 28%; --petal-rotate: 26deg; animation-delay: -7s; opacity: .18; }
.floral-bg span:nth-child(3) { left: 12%; bottom: 8%; --petal-rotate: 12deg; animation-delay: -4s; opacity: .2; }
.floral-bg span:nth-child(4) { right: 18%; bottom: 10%; --petal-rotate: -34deg; animation-delay: -10s; opacity: .16; }

img {
  max-width: 100%;
  height: auto;
  display: block;
}

h1, h2, h3 {
  font-family: "Cormorant Garamond", Playfair Display, Georgia, serif;
  margin: 0;
  line-height: .96;
  font-weight: 700;
  letter-spacing: .015em;
}

p { line-height: 1.8; }
a { color: inherit; text-decoration: none; }
main { padding-top: 86px; }

.site-header {
  position: fixed;
  inset: 0 0 auto;
  z-index: 1000;
}

.navbar {
  min-height: 82px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  padding: 12px clamp(18px, 3vw, 54px);
  transition: background .3s ease, box-shadow .3s ease, min-height .3s ease;
}

.site-header.scrolled .navbar {
  min-height: 66px;
  background: rgba(255, 247, 239, .93);
  box-shadow: 0 12px 38px rgba(58, 42, 36, .1);
  backdrop-filter: blur(16px);
}

.logo {
  height: 58px;
  width: auto;
  max-width: 176px;
  object-fit: contain;
  transition: height .3s ease;
}

.site-header.scrolled .logo { height: 43px; }
.nav-links { display: flex; align-items: center; gap: clamp(5px, .56vw, 10px); font-size: clamp(.58rem, .64vw, .74rem); font-weight: 700; white-space: nowrap; text-transform: uppercase; letter-spacing: .045em; }
.nav-links a { position: relative; padding: 8px 0; }
.nav-links a::after {
  content: "";
  position: absolute;
  left: 0;
  right: 0;
  bottom: 0;
  height: 2px;
  background: var(--gold);
  transform: scaleX(0);
  transform-origin: right;
  transition: transform .25s ease;
}
.nav-links a:hover::after, .nav-links a.active::after { transform: scaleX(1); transform-origin: left; }

.menu-toggle {
  display: none;
  width: 42px;
  height: 42px;
  border: 1px solid rgba(216, 183, 106, .55);
  border-radius: var(--radius);
  background: rgba(255, 247, 239, .88);
  padding: 10px;
}
.menu-toggle span { display: block; height: 2px; margin: 5px 0; background: var(--cocoa); }

.hero {
  min-height: calc(100vh - 86px);
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(320px, .95fr);
  align-items: center;
  gap: clamp(30px, 6vw, 90px);
  padding: clamp(42px, 7vw, 90px) clamp(20px, 6vw, 88px) 70px;
}

.home-hero { background: linear-gradient(115deg, rgba(255, 247, 239, .86), rgba(243, 200, 200, .3)); }
.hero-copy h1, .page-title h1, .page-hero h1, .guide-intro h1, .contact-copy h1 { font-size: clamp(3rem, 8vw, 7.8rem); max-width: 920px; }
.hero-copy p { max-width: 590px; font-size: 1.15rem; }
.eyebrow { color: var(--gold); text-transform: uppercase; letter-spacing: .18em; font-size: .76rem; font-weight: 700; }
.button-row { display: flex; flex-wrap: wrap; gap: 14px; margin-top: 32px; }
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 48px;
  padding: 13px 24px;
  border-radius: var(--radius);
  border: 1px solid var(--gold);
  font-weight: 700;
  transition: transform .25s ease, box-shadow .25s ease, background .25s ease;
}
.btn:hover { transform: translateY(-3px); box-shadow: 0 12px 24px rgba(58, 42, 36, .14); }
.btn-primary { background: var(--cocoa); color: var(--cream); }
.btn-soft { background: rgba(255, 247, 239, .76); color: var(--cocoa); }

.hero-media {
  min-height: 420px;
  padding: clamp(12px, 2vw, 24px);
  border-radius: var(--radius);
  display: grid;
  place-items: center;
  background: linear-gradient(140deg, rgba(255, 247, 239, .58), rgba(243, 200, 200, .24));
  border: 1px solid rgba(216, 183, 106, .56);
  box-shadow: 0 0 0 1px rgba(255, 247, 239, .72), 0 0 34px rgba(216, 183, 106, .42), 0 0 70px rgba(243, 200, 200, .24), 0 24px 70px rgba(58, 42, 36, .13);
  overflow: hidden;
}
.product-image, .model-image, .gallery-image {
  width: 100%;
  height: 100%;
  object-fit: contain;
}
.background-image {
  width: 100%;
  height: 100%;
  object-fit: cover;
}
.float-image, .product-card img, .product-detail-card img, .gallery-item img, .owner-portrait img, .page-hero img {
  animation: softFloat 6.5s ease-in-out infinite;
}

.section, .page-title, .content-section, .value-grid, .product-detail-grid, .gallery-grid, .gallery-editorial, .choose-grid, .guide-page, .contact-layout, .ratings-hero, .rating-grid, .product-ratings, .rating-form-section {
  width: min(1180px, calc(100% - 40px));
  margin: 0 auto;
  padding: clamp(56px, 6.5vw, 86px) 0;
}
.section-heading { max-width: 760px; margin-bottom: 36px; }
.section-heading h2, .split-section h2, .newsletter h2 { font-size: clamp(2.2rem, 5vw, 4.4rem); }
.product-grid, .value-grid, .choose-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
  gap: 22px;
}
.product-card, .value-card, .choose-card, .quote, .step, .contact-form, .embedded-chat {
  background: rgba(255, 247, 239, .68);
  border: 1px solid rgba(216, 183, 106, .38);
  border-radius: var(--radius);
  box-shadow: 0 18px 50px rgba(58, 42, 36, .09);
}
.product-card {
  padding: 12px 12px 22px;
  overflow: hidden;
  border-color: rgba(216, 183, 106, .62);
  box-shadow: 0 0 0 1px rgba(255, 247, 239, .76), 0 0 26px rgba(243, 200, 200, .32), 0 0 44px rgba(216, 183, 106, .18), 0 18px 50px rgba(58, 42, 36, .09);
  transition: transform .3s ease, box-shadow .3s ease, border-color .3s ease;
}
.product-card:hover, .product-detail-card:hover { transform: translateY(-8px); box-shadow: 0 0 0 1px rgba(255, 247, 239, .9), 0 0 34px rgba(216, 183, 106, .46), 0 26px 70px rgba(216, 183, 106, .24); border-color: var(--gold); }
.product-card img { aspect-ratio: 1 / 1.08; max-height: 330px; margin: 0 auto 18px; padding: 0; border-radius: var(--radius); }
.product-card h3 { font-size: 2rem; }
.product-card h3, .product-card p, .product-card a { margin-left: 8px; margin-right: 8px; }
.product-card a { color: var(--gold); font-weight: 800; }

.split-section {
  display: grid;
  grid-template-columns: .9fr 1fr;
  gap: 46px;
  width: min(1180px, calc(100% - 40px));
  margin: 0 auto;
  padding: clamp(70px, 8vw, 110px) 0;
  border-top: 1px solid rgba(216, 183, 106, .3);
  border-bottom: 1px solid rgba(216, 183, 106, .3);
}
.promise-list ul, .product-detail-card ul { padding-left: 18px; line-height: 2; }
.steps, .testimonials { display: grid; grid-template-columns: repeat(3, 1fr); gap: 22px; }
.testimonials { grid-template-columns: repeat(2, 1fr); }
.step, .quote { padding: 28px; }
.step span, .value-card span { color: var(--gold); font-weight: 800; }
.newsletter {
  width: min(980px, calc(100% - 40px));
  margin: 0 auto clamp(70px, 8vw, 110px);
  padding: clamp(34px, 6vw, 70px);
  border-radius: var(--radius);
  background: linear-gradient(135deg, rgba(255, 247, 239, .92), rgba(243, 200, 200, .62));
  box-shadow: var(--shadow);
}
.newsletter-form { display: flex; gap: 12px; margin-top: 26px; }
input, textarea {
  width: 100%;
  border: 1px solid rgba(216, 183, 106, .5);
  border-radius: var(--radius);
  padding: 15px 16px;
  background: rgba(255, 255, 255, .72);
  color: var(--cocoa);
  font: inherit;
}
.sr-only { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); }
.site-footer { padding: 42px 20px; text-align: center; background: rgba(58, 42, 36, .96); color: var(--cream); }
.footer-logo { height: 76px; width: auto; max-width: 220px; margin: 0 auto 10px; object-fit: contain; filter: drop-shadow(0 10px 22px rgba(0, 0, 0, .28)); }

.page-hero {
  display: grid;
  grid-template-columns: 1fr minmax(260px, 420px);
  gap: 44px;
  align-items: center;
  width: min(1180px, calc(100% - 40px));
  margin: 0 auto;
  padding: clamp(48px, 6vw, 76px) 0 clamp(26px, 3.5vw, 46px);
}
.page-hero p { font-size: 1.1rem; }
.page-hero img { max-height: 560px; border-radius: var(--radius); box-shadow: var(--shadow); padding: 0; background: transparent; }
.content-section { max-width: 920px; font-size: 1.08rem; }

@media (min-width: 761px) {
  .navbar {
    padding-inline: clamp(16px, 3.4vw, 54px);
  }
  .page-hero {
    padding-top: clamp(38px, 5vw, 62px);
    padding-bottom: clamp(8px, 1.6vw, 22px);
  }
  .content-section {
    padding-top: clamp(10px, 1.8vw, 24px);
    padding-bottom: clamp(44px, 5vw, 68px);
  }
  .page-hero + .content-section {
    margin-top: 0;
  }
  .page-hero h1 {
    font-size: clamp(4.4rem, 7.4vw, 7rem);
  }
}
.value-card, .choose-card { padding: 28px; }
.value-card h2, .choose-card h2 { font-size: 2.3rem; margin-top: 16px; }

.product-detail-grid { display: grid; gap: 28px; }
.product-detail-card {
  display: grid;
  grid-template-columns: minmax(210px, 320px) 1fr;
  align-items: center;
  gap: 28px;
  padding: 18px 24px 18px 18px;
  background: rgba(255, 247, 239, .68);
  border: 1px solid rgba(216, 183, 106, .62);
  border-radius: var(--radius);
  box-shadow: 0 0 0 1px rgba(255, 247, 239, .74), 0 0 34px rgba(216, 183, 106, .32), 0 0 70px rgba(243, 200, 200, .2), 0 18px 50px rgba(58, 42, 36, .08);
  transition: transform .3s ease, box-shadow .3s ease, border-color .3s ease;
}
.product-detail-card img { max-height: 390px; padding: 0; border-radius: var(--radius); }
.product-detail-card h2 { font-size: clamp(2rem, 4vw, 3.5rem); }
.tagline { color: var(--gold); font-weight: 800; }

.gallery-title {
  padding-bottom: clamp(26px, 4vw, 46px);
}
.gallery-title p:not(.eyebrow) {
  max-width: 680px;
  font-size: 1.08rem;
}
.gallery-grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  grid-auto-rows: 250px;
  gap: 18px;
}
.gallery-editorial {
  padding-top: 0;
  column-count: 3;
  column-gap: clamp(16px, 2vw, 26px);
}
.gallery-item {
  position: relative;
  margin: 0;
  margin-bottom: clamp(16px, 2vw, 26px);
  padding: 0;
  overflow: hidden;
  border-radius: var(--radius);
  background: transparent;
  border: 1px solid rgba(216, 183, 106, .52);
  box-shadow: 0 0 0 1px rgba(255, 247, 239, .66), 0 0 30px rgba(216, 183, 106, .3), 0 0 62px rgba(243, 200, 200, .18), 0 18px 46px rgba(58, 42, 36, .1);
  break-inside: avoid;
}
.gallery-item.wide { grid-column: span 2; }
.gallery-item.tall { grid-row: span 2; }
.gallery-item img {
  padding: 0;
  transition: transform .55s ease, filter .55s ease;
}
.gallery-editorial .gallery-image {
  width: 100%;
  height: auto;
  object-fit: contain;
  object-position: center;
}
.gallery-item::after {
  content: "";
  position: absolute;
  inset: 0;
  background: linear-gradient(180deg, transparent 38%, rgba(58, 42, 36, .68));
  opacity: 0;
  transition: opacity .3s ease;
}
.gallery-item figcaption {
  position: absolute;
  left: clamp(16px, 2vw, 24px);
  right: clamp(16px, 2vw, 24px);
  bottom: clamp(16px, 2vw, 24px);
  z-index: 1;
  padding: 0;
  border-radius: 0;
  background: transparent;
  color: var(--cream);
  opacity: 0;
  transform: translateY(10px);
  transition: opacity .3s ease, transform .3s ease;
}
.gallery-item figcaption span {
  display: block;
  color: var(--gold);
  font-size: .74rem;
  font-weight: 800;
  letter-spacing: .14em;
  text-transform: uppercase;
}
.gallery-item figcaption strong {
  display: block;
  margin-top: 4px;
  font-family: "Cormorant Garamond", Georgia, serif;
  font-size: clamp(1.5rem, 2.6vw, 2.6rem);
  line-height: 1;
}
.gallery-item:hover img { transform: scale(1.025); filter: saturate(1.04) contrast(1.02); }
.gallery-item:hover::after, .gallery-item:hover figcaption { opacity: 1; }
.gallery-item:hover figcaption { transform: translateY(0); }
.icon {
  width: 52px;
  height: 52px;
  display: grid;
  place-items: center;
  border-radius: 50%;
  background: var(--cocoa);
  color: var(--gold);
  font-weight: 800;
}

.guide-page, .contact-layout {
  display: grid;
  grid-template-columns: .8fr 1.2fr;
  gap: 36px;
  align-items: start;
}
.owner-hero {
  width: min(1180px, calc(100% - 40px));
  margin: 0 auto;
  padding: clamp(70px, 9vw, 122px) 0;
  display: grid;
  grid-template-columns: minmax(0, .9fr) minmax(320px, .75fr);
  gap: clamp(30px, 6vw, 82px);
  align-items: center;
}
.owner-copy h1 { font-size: clamp(3.4rem, 8vw, 7.2rem); }
.owner-title {
  color: var(--gold);
  font-family: "Cormorant Garamond", Georgia, serif;
  font-size: clamp(1.35rem, 2.4vw, 2rem);
  line-height: 1.35;
}
.owner-portrait {
  border-radius: var(--radius);
  overflow: hidden;
  border: 1px solid rgba(216, 183, 106, .62);
  box-shadow: 0 0 0 1px rgba(255, 247, 239, .78), 0 0 34px rgba(216, 183, 106, .35), var(--shadow);
}
.owner-portrait img {
  width: 100%;
  height: 100%;
  max-height: 680px;
  object-fit: contain;
  background: rgba(255, 247, 239, .34);
}
.owner-credentials {
  width: min(1180px, calc(100% - 40px));
  margin: 0 auto;
  padding: 0 0 clamp(70px, 8vw, 108px);
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 22px;
}
.founder-note h2 { font-size: clamp(2rem, 4vw, 3.4rem); margin-bottom: 22px; }
.founder-note ul { line-height: 2; padding-left: 20px; }
.ratings-hero {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(240px, 360px);
  align-items: center;
  gap: clamp(28px, 5vw, 70px);
}
.ratings-hero h1 { font-size: clamp(3rem, 8vw, 7rem); }
.ratings-hero p { max-width: 680px; font-size: 1.08rem; }
.rating-score {
  min-height: 310px;
  display: grid;
  place-items: center;
  text-align: center;
  padding: 34px;
  border: 1px solid rgba(216, 183, 106, .62);
  border-radius: var(--radius);
  background: radial-gradient(circle at 50% 20%, rgba(255, 247, 239, .92), rgba(243, 200, 200, .45));
  box-shadow: 0 0 0 1px rgba(255, 247, 239, .74), 0 0 34px rgba(216, 183, 106, .32), var(--shadow);
  animation: softFloat 6s ease-in-out infinite;
}
.score-number {
  font-family: "Cormorant Garamond", Georgia, serif;
  font-size: clamp(5rem, 12vw, 8rem);
  line-height: .8;
}
.stars { color: var(--gold); letter-spacing: .12em; font-weight: 800; }
.rating-grid {
  padding-top: 0;
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 20px;
}
.rating-card, .rating-bars, .rating-form-section {
  border: 1px solid rgba(216, 183, 106, .48);
  border-radius: var(--radius);
  background: rgba(255, 247, 239, .7);
  box-shadow: 0 0 0 1px rgba(255, 247, 239, .7), 0 0 26px rgba(243, 200, 200, .22), 0 18px 50px rgba(58, 42, 36, .08);
}
.rating-card { padding: 24px; }
.rating-card p { min-height: 150px; }
.rating-card strong { display: block; color: var(--cocoa); }
.product-ratings { padding-top: 0; }
.rating-bars { display: grid; gap: 18px; padding: clamp(22px, 4vw, 42px); }
.rating-bars div { display: grid; grid-template-columns: minmax(120px, 220px) 1fr 48px; gap: 16px; align-items: center; }
meter {
  width: 100%;
  height: 12px;
  border-radius: 999px;
}
meter::-webkit-meter-bar { background: rgba(232, 214, 195, .6); border: 0; border-radius: 999px; }
meter::-webkit-meter-optimum-value { background: linear-gradient(90deg, var(--blush), var(--gold)); border-radius: 999px; }
.rating-form-section {
  display: grid;
  grid-template-columns: .8fr 1.2fr;
  gap: 32px;
  align-items: start;
  margin-bottom: clamp(70px, 8vw, 108px);
  padding: clamp(24px, 5vw, 52px);
}
.rating-form { display: grid; gap: 16px; }
.rating-form label { display: grid; gap: 8px; font-weight: 700; }
select {
  width: 100%;
  border: 1px solid rgba(216, 183, 106, .5);
  border-radius: var(--radius);
  padding: 15px 16px;
  background: rgba(255, 255, 255, .72);
  color: var(--cocoa);
  font: inherit;
}
.embedded-chat { min-height: 620px; overflow: hidden; }
.contact-form { display: grid; gap: 18px; padding: 28px; }
.contact-form label { display: grid; gap: 8px; font-weight: 700; }

.floating-guide {
  position: fixed;
  right: 22px;
  bottom: 22px;
  z-index: 1001;
  border: 1px solid var(--gold);
  border-radius: 50%;
  width: 82px;
  height: 82px;
  padding: 4px;
  display: grid;
  place-items: center;
  background: radial-gradient(circle at 40% 35%, rgba(255, 247, 239, .96), rgba(243, 200, 200, .64));
  color: var(--cream);
  font-weight: 800;
  box-shadow: 0 0 0 1px rgba(255, 247, 239, .8), 0 0 28px rgba(216, 183, 106, .38), 0 18px 44px rgba(58, 42, 36, .24);
  cursor: pointer;
  overflow: hidden;
  animation: avatarFloat 4s ease-in-out infinite;
}
.floating-guide img { width: 100%; height: 100%; object-fit: contain; border-radius: 50%; }
.glow-chat {
  position: fixed;
  right: 22px;
  bottom: 84px;
  width: min(380px, calc(100vw - 32px));
  max-height: min(650px, calc(100vh - 120px));
  border-radius: var(--radius);
  overflow: hidden;
  background: var(--cream);
  box-shadow: var(--shadow);
  border: 1px solid rgba(216, 183, 106, .45);
  transform: translateY(18px) scale(.98);
  opacity: 0;
  pointer-events: none;
  transition: opacity .25s ease, transform .25s ease;
  z-index: 1002;
}
.glow-chat.open { opacity: 1; transform: translateY(0) scale(1); pointer-events: auto; }
.chat-shell { display: grid; grid-template-rows: auto 1fr auto; height: 100%; max-height: inherit; }
.chat-head { padding: 18px; background: linear-gradient(135deg, var(--cocoa), #5a4035); color: var(--cream); border-bottom: 2px solid var(--gold); display: flex; align-items: center; gap: 12px; }
.guide-avatar {
  flex: 0 0 62px;
  width: 62px;
  height: 62px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  background: rgba(255, 247, 239, .14);
  color: var(--cocoa);
  box-shadow: 0 8px 24px rgba(216, 183, 106, .32), 0 0 20px rgba(243, 200, 200, .26);
  border: 1px solid rgba(255, 247, 239, .55);
  animation: avatarFloat 4s ease-in-out infinite;
}
.guide-avatar img { width: 100%; height: 100%; object-fit: contain; filter: drop-shadow(0 2px 4px rgba(58, 42, 36, .22)); }
.chat-head h2 { font-size: 2rem; }
.chat-head p { margin: 2px 0 0; line-height: 1.4; color: var(--beige); }
.chat-messages { display: grid; gap: 10px; padding: 16px; overflow-y: auto; max-height: 360px; }
.embedded-chat .chat-messages { max-height: 405px; }
.message { width: fit-content; max-width: 86%; padding: 12px 14px; border-radius: var(--radius); line-height: 1.55; }
.message.bot { background: var(--blush); }
.message.user { justify-self: end; background: var(--cocoa); color: var(--cream); }
.message.typing {
  display: inline-flex;
  gap: 5px;
  align-items: center;
  min-width: 64px;
}
.message.typing span {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--cocoa);
  opacity: .45;
  animation: typingPulse 1s ease-in-out infinite;
}
.message.typing span:nth-child(2) { animation-delay: .15s; }
.message.typing span:nth-child(3) { animation-delay: .3s; }
.quick-replies { display: flex; flex-wrap: wrap; gap: 8px; padding: 0 16px 12px; }
.quick-replies button {
  border: 1px solid rgba(216, 183, 106, .58);
  border-radius: 999px;
  background: rgba(255, 255, 255, .66);
  color: var(--cocoa);
  padding: 8px 11px;
  cursor: pointer;
  font-weight: 700;
}
.chat-form { display: flex; gap: 8px; padding: 12px; border-top: 1px solid rgba(216, 183, 106, .32); }
.chat-form input { padding: 12px; }
.chat-form button { min-width: 68px; }
.page-veil {
  position: fixed;
  inset: 0;
  display: grid;
  place-items: center;
  background:
    linear-gradient(120deg, rgba(255, 247, 239, .96), rgba(243, 200, 200, .82), rgba(255, 247, 239, .96));
  z-index: 2000;
  pointer-events: none;
  overflow: hidden;
  animation: pageIn 1.08s cubic-bezier(.22, 1, .36, 1) forwards;
}
.page-veil::before {
  content: "";
  position: absolute;
  inset: -20%;
  background:
    radial-gradient(circle at 30% 45%, rgba(216, 183, 106, .32), transparent 26%),
    radial-gradient(ellipse at 70% 35%, rgba(243, 200, 200, .42), transparent 28%),
    linear-gradient(105deg, transparent 20%, rgba(255, 255, 255, .66) 48%, transparent 76%);
  transform: translateX(-18%);
  animation: veilSheen 1.22s cubic-bezier(.22, 1, .36, 1) forwards;
}
.page-veil::after {
  content: "GLOW VEIL";
  position: relative;
  color: var(--gold);
  font-family: "Cormorant Garamond", Georgia, serif;
  font-size: clamp(1.2rem, 3vw, 2.6rem);
  letter-spacing: .22em;
  opacity: .85;
  transform: translateY(8px);
}
.cursor-petal {
  position: fixed;
  left: 0;
  top: 0;
  width: 18px;
  height: 18px;
  pointer-events: none;
  z-index: 3000;
  opacity: .72;
  transform: translate3d(var(--x), var(--y), 0) rotate(var(--r));
  animation: petalFade .95s ease-out forwards;
}
body.is-leaving .page-veil { animation: pageOut .72s cubic-bezier(.22, 1, .36, 1) forwards; }
body.is-leaving .page-veil::before { animation: veilSheenOut .78s cubic-bezier(.22, 1, .36, 1) forwards; }
.reveal { opacity: 0; transform: translateY(24px); transition: opacity .62s ease, transform .62s ease; }
.page-veil, .reveal, .gallery-item img, .product-card, .product-detail-card, .glow-chat { will-change: transform, opacity; }
.reveal.visible { opacity: 1; transform: translateY(0); }
.delay-1 { transition-delay: .12s; }
.delay-2 { transition-delay: .22s; }

@keyframes pageIn { 0% { opacity: 1; clip-path: inset(0 0 0 0); } 100% { opacity: 0; clip-path: inset(0 0 100% 0); } }
@keyframes pageOut { 0% { opacity: 0; clip-path: inset(100% 0 0 0); } 100% { opacity: 1; clip-path: inset(0 0 0 0); } }
@keyframes veilSheen { from { transform: translateX(-16%) skewX(-10deg); } to { transform: translateX(16%) skewX(-10deg); } }
@keyframes veilSheenOut { from { transform: translateX(-18%) skewX(-10deg); } to { transform: translateX(18%) skewX(-10deg); } }
@keyframes veilMove { from { transform: scale(1) translate3d(0, 0, 0); } to { transform: scale(1.04) translate3d(-22px, 14px, 0); } }
@keyframes particles { from { background-position: 0 0, 48px 78px; } to { background-position: 140px 140px, 228px 258px; } }
@keyframes softFloat { 0%, 100% { transform: translateY(0); } 50% { transform: translateY(-12px); } }
@keyframes avatarFloat { 0%, 100% { transform: translateY(0); } 50% { transform: translateY(-7px); } }
@keyframes floralDrift { from { transform: translate3d(0, 0, 0) rotate(-6deg) scale(.96); } to { transform: translate3d(18px, -26px, 0) rotate(8deg) scale(1.05); } }
@keyframes typingPulse { 0%, 80%, 100% { transform: translateY(0); opacity: .35; } 40% { transform: translateY(-4px); opacity: .9; } }
@keyframes petalFade { from { opacity: .72; transform: translate3d(var(--x), var(--y), 0) rotate(var(--r)) scale(1); } to { opacity: 0; transform: translate3d(calc(var(--x) + 14px), calc(var(--y) - 28px), 0) rotate(calc(var(--r) + 42deg)) scale(.42); } }

@media (max-width: 760px) {
  body { background-size: auto; }
  .site-header .navbar {
    background: rgba(255, 247, 239, .9);
    box-shadow: 0 10px 30px rgba(58, 42, 36, .08);
    backdrop-filter: blur(14px);
  }
  .menu-toggle { display: block; position: relative; z-index: 1002; }
  .nav-links {
    position: fixed;
    top: 78px;
    left: 14px;
    right: 14px;
    display: grid;
    gap: 0;
    padding: 12px;
    border-radius: var(--radius);
    background:
      radial-gradient(circle at 20% 0%, rgba(243, 200, 200, .36), transparent 34%),
      rgba(255, 247, 239, .98);
    border: 1px solid rgba(216, 183, 106, .48);
    box-shadow: 0 0 0 1px rgba(255, 247, 239, .84), 0 22px 70px rgba(58, 42, 36, .18);
    transform: translateY(-14px) scale(.98);
    opacity: 0;
    pointer-events: none;
    transition: opacity .28s ease, transform .28s ease;
  }
  .nav-links.open { opacity: 1; transform: translateY(0); pointer-events: auto; }
  .nav-links a {
    padding: 13px 12px;
    border-bottom: 1px solid rgba(216, 183, 106, .18);
    font-size: .76rem;
  }
  .nav-links a:last-child { border-bottom: 0; }
  .logo, .site-header.scrolled .logo { height: 42px; }
  .hero, .page-hero, .split-section, .guide-page, .contact-layout, .owner-hero, .ratings-hero, .rating-form-section { grid-template-columns: 1fr; }
  .hero {
    min-height: auto;
    padding-top: 36px;
    gap: 30px;
  }
  .hero-copy p, .page-title p, .page-hero p, .guide-intro p, .contact-copy p, .ratings-hero p { font-size: 1rem; }
  .hero-media { min-height: 0; aspect-ratio: 1 / .92; }
  .hero-media img { max-height: 68vh; }
  .product-grid, .value-grid, .choose-grid, .steps, .testimonials, .owner-credentials, .rating-grid { grid-template-columns: 1fr; }
  .gallery-grid { grid-template-columns: 1fr 1fr; }
  .gallery-editorial { column-count: 2; }
  .product-detail-card {
    grid-template-columns: 1fr;
    gap: 18px;
    padding: 14px;
  }
  .product-detail-card img { max-height: 420px; }
  .rating-bars div { grid-template-columns: 1fr 42px; }
  .rating-bars div span { grid-column: 1 / -1; }
  .rating-card p { min-height: 0; }
  .owner-portrait img { max-height: none; }
  .floral-bg span { opacity: .13; }
}

@media (max-width: 620px) {
  main { padding-top: 76px; }
  .navbar { min-height: 72px; padding: 10px 18px; }
  .hero-copy h1, .page-title h1, .page-hero h1, .guide-intro h1, .contact-copy h1, .ratings-hero h1, .owner-copy h1 { font-size: clamp(2.65rem, 14vw, 4.55rem); }
  .section, .page-title, .content-section, .value-grid, .product-detail-grid, .gallery-grid, .gallery-editorial, .choose-grid, .guide-page, .contact-layout, .ratings-hero, .rating-grid, .product-ratings, .rating-form-section, .owner-hero, .owner-credentials {
    width: min(100% - 28px, 1180px);
    padding-top: 54px;
    padding-bottom: 54px;
  }
  .hero {
    padding: 34px 14px 56px;
  }
  .button-row {
    display: grid;
    grid-template-columns: 1fr;
  }
  .btn {
    width: 100%;
  }
  .product-card, .value-card, .choose-card, .quote, .step, .rating-card {
    padding: 18px;
  }
  .product-card img {
    max-height: 360px;
    width: 100%;
  }
  .newsletter-form, .chat-form { flex-direction: column; }
  .newsletter {
    width: min(100% - 28px, 980px);
    padding: 28px 18px;
  }
  .gallery-grid { grid-template-columns: 1fr; grid-auto-rows: 300px; }
  .gallery-editorial { column-count: 1; }
  .gallery-item.wide, .gallery-item.tall { grid-column: auto; grid-row: auto; }
  .gallery-item {
    margin-bottom: 18px;
  }
  .gallery-item figcaption {
    opacity: 1;
    transform: none;
  }
  .gallery-item::after {
    opacity: .8;
  }
  .floating-guide {
    right: 14px;
    bottom: 14px;
    width: 66px;
    height: 66px;
  }
  .glow-chat {
    left: 12px;
    right: 12px;
    bottom: 88px;
    width: auto;
    max-height: calc(100vh - 112px);
  }
  .chat-head { padding: 14px; }
  .guide-avatar { flex-basis: 52px; width: 52px; height: 52px; }
  .chat-head h2 { font-size: 1.55rem; }
  .chat-messages { max-height: 300px; }
  .embedded-chat .chat-messages { max-height: 360px; }
  .quick-replies { padding: 0 12px 12px; }
  .quick-replies button { padding: 8px 10px; font-size: .82rem; }
  .rating-score { min-height: 240px; }
  .cursor-petal { display: none; }
}

@media (max-width: 390px) {
  .hero-copy h1, .page-title h1, .page-hero h1, .guide-intro h1, .contact-copy h1, .ratings-hero h1, .owner-copy h1 {
    font-size: clamp(2.35rem, 13vw, 3.7rem);
  }
  .logo, .site-header.scrolled .logo { height: 38px; }
  .navbar { padding-inline: 14px; }
  .product-detail-card h2, .product-card h3, .value-card h2, .choose-card h2 { font-size: 1.9rem; }
}

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after {
    animation-duration: .001ms !important;
    animation-iteration-count: 1 !important;
    scroll-behavior: auto !important;
    transition-duration: .001ms !important;
  }
}